Return & Refund Policy

Returns

What is customer protection?

Customer protection is safeguarding and assuring you that you will get a refund within 48 hours for eligible purchases, if your purchased item is delivered damaged, a wrong item or a counterfiet item is delivered or you want a replacement in terms of color and sizes.

When is customer protection available?

Customer protection is available once you use any of our payment options. This means you have successfully paid for the goods or services you want to return. You have within 7 days to return the item if it is delivered defective/wrong or counterfeit or you want a replacement in terms of sizes and colors.

Refunds

What happens if anything goes wrong with my delivery?

If a wrong or damaged item is delivered you, Not to worry. Your refund will be processed as quickly as possible.

More so, Our customer protection offers you faster refunds if a damaged/wrong item is returned within 7 days after delivery.

Who should I contact in order to get a refund?

Contact the customer support

Your refund will be processed within the stated return and refund timeline. please click here for more info.

Where will I receive my refund?

Refunds will be automatically sent back to your Bank Account.

How much is my refund going to be?

100% with no money transfer fee.

How long will it take me to get refunded?

Your refund is processed into your Bank Account within the stated return and refund timeline. Refunds will be automatically sent to your bank account you made payment with once processed. If you have used a Credit Card or Debit Card, it may take 3 to 15 business days for your bank to show this on your card statement.